Terms.

Veyla provides software and hardware for entry verification (Protect), door access control (Access) and member management (Manage). Which products your facility runs is set per site in your order. We host the platform, keep it updated, and support the hardware we supply.

Your team accesses Veyla through individual staff accounts with role-based permissions. You are responsible for who you invite, for keeping credentials confidential, and for removing access when someone leaves. We may suspend accounts that threaten the security of the platform or other customers.

Supply — Veyla kits (edge devices, cameras, door hardware and readers) are supplied per your order. Unless your order says otherwise, hardware remains part of the subscribed service and must be returned or purchased if the subscription ends.

Installation — Hardware is installed by Veyla or an approved installer. Moving, modifying or interfering with installed equipment — including covering or repositioning cameras — can silently break detection, and anything that follows from that is on the facility.

Updates — Devices receive software updates automatically. We schedule disruptive updates outside busy hours where possible.

Veyla is not a life-safety system. Access controls entry to your facility; it must never be the thing standing between a person and a legally required emergency exit. Your facility is responsible for compliant egress hardware (crash bars, fail-safe strikes, break-glass releases) and for meeting building and fire codes. Our hardware is specified to fail safe for egress, and door decisions keep working locally during internet outages — but compliance with local codes is, and stays, the facility’s responsibility.

Protect detects and evidences unauthorised entry; it does not physically prevent it, and no detection system catches everything. Facilities using cameras must display the signage their state requires and use recordings lawfully.

Your member data is yours. We process it to run the service, per our Privacy Policy, and for nothing else. Biometric data is held by Veyla as custodian under member consent — it is never available to the facility as raw photos or templates, and it is destroyed as the Privacy Policy describes. If you leave Veyla, we provide an export of your member records and then delete, with biometric data destroyed on the same automated pipeline.

Subscription fees are per site and per product as set out in your order, billed by direct debit or invoice. Prices are exclusive of GST unless stated. We give at least 30 days’ notice of price changes, which take effect from your next billing period. Overdue accounts may have service suspended after notice.

Don’t use Veyla to break the law, to surveil people beyond the entry-security purpose it is built for, to probe or overload the platform, or to reverse-engineer the hardware or software. Evidence footage is for security review and lawful handover — not for publication or ridicule.

We run the platform to be boring: redundant cloud infrastructure, devices that decide locally when the internet drops, and watchdogs that tell us about problems before you do. We do not promise uninterrupted service, and scheduled maintenance may briefly interrupt dashboards — never local door decisions. Support reaches a human at hello@veyla.com.au.

Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law. Where liability can lawfully be limited, our total liability for claims arising in any 12-month period is capped at the fees your facility paid for the service in that period, and neither party is liable for indirect or consequential loss. We are not liable for loss caused by tampered or obstructed equipment, by network conditions at your site, or by use of the service contrary to these terms.

Either party may end a subscription per the notice terms of your order, and either may end it immediately for a material breach the other doesn’t fix within 14 days of being told. On termination we hand over your data as described above, destroy what we hold, and arrange return of subscribed hardware.

These terms are governed by the laws of Queensland, Australia, and disputes belong to the courts of Queensland. If part of these terms is unenforceable, the rest stands. We may update these terms with 30 days’ notice for material changes, posted on this page.